At EzQraft (Brand of SHANKRA CREATIONS), customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy to understand the process.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item is unused, unassembled, and in its original condition.
  • The item is returned within 7 days of delivery.
  • The original packaging, tags, and receipt/invoice are included.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Customized or personalized furniture.
  • Clearance or sale items.
  • Items damaged due to misuse or improper assembly.

3. Return Process

To initiate a return:

  1. Contact our customer support team at support@ezqraft.com or call +91 96029 98096 within the return period.
  2. Provide your order number, reason for return, and supporting images (if applicable).
  3. Our team will guide you through the return process and provide the return address.

4. Return Shipping

  • For defective or damaged items: We will cover the return shipping cost.
  • For other returns: Customers are responsible for the return shipping charges.

5. Refund Policy

  • Refunds will be processed within 7–10 business days after we receive and inspect the returned item.
  • Refunds will be issued to the original payment method used during the purchase.
  • Shipping charges (if any) are non-refundable.

6. Damaged or Defective Items

In the unlikely event of receiving a damaged or defective product:

  • Contact us immediately upon delivery with images/videos of the damage.
  • We will arrange for a replacement or issue a full refund as per your preference.

7. Cancellations

  • Orders can be canceled within 24 hours of placement for a full refund.
  • Orders canceled after this period may incur a cancellation fee.
  • Customized orders cannot be canceled once production begins.

8. Contact Us

For assistance with returns or refunds, feel free to reach out:

  • Siddhnath Circle, Bhatti Ki Bawari, Jodhpur, Rajasthan, 342008
  • +91 96029 98096
  • info@ezqraft.com

We strive to ensure a hassle-free experience and appreciate your understanding of our policies.